Archives: Help Articles
Walkthrough: Email Analytics
Learn about our Analytics tools, where you can gain some insight on what email clients your subscribers are opening your email from. We can also track how many times your links are being clicked, and more. For questions not answered in this video, please reach out to support at helpdesk@emailonacid.com.
Walkthrough: Campaign Precheck
Learn about Campaign Precheck, our pre-deployment checklist tool. We’ll dive into each of the content-checking steps that this tool has to offer. For questions not answered in this video, please reach out to support at helpdesk@emailonacid.com.
Walkthrough: Sending from an ESP / Custom Testing Profiles
Learn about creating custom sets of email clients for testing, and how to send an email from your ESP to those custom profiles. For questions not answered in this video, please reach out to support at helpdesk@emailonacid.com.
Walkthrough: Email and Spam Testing
Learn about creating email and spam tests, collaboration features, and how to share your results. For questions not answered in this video, please reach out to support at helpdesk@emailonacid.com.
Walkthrough: Adding and Managing Users
Learn how to invite your team to your account, manage permissions, and purchase additional user seats. For questions not answered in this video, please reach out to support at helpdesk@emailonacid.com.
Walkthrough: Projects Page
Learn all about where your projects are being stored. We’ll take a look at how to rename them, move them into folders and more. For questions not answered in this video, please reach out to support at helpdesk@emailonacid.com.
Walkthrough: Account and Plan Settings
This video will walk you through how to update basic account information, and make changes to your subscription plan. For questions not answered in this video, please reach out to our support team at helpdesk@emailonacid.com.
Getting Around: Intro to Email on Acid’s User Interface
Welcome to Email on Acid! This is a quick walkthrough to familiarize yourself with where to find things in the UI. For questions not answered in this video, please reach out to our support team at helpdesk@emailonacid.com.
Two-Factor Authentication (2FA)
Two-Factor Authentication is an extra layer of protection used to ensure the security of your Email on Acid account beyond just a username and a password. When you log into the platform, you will receive an authentication code via email from us. If your email address is incorrect in the platform, you may not receive … Continue reading “Two-Factor Authentication (2FA)”
How to Download Test Assets
Per our Data Retention Policy, test data is only stored in your account for 90 days. If you need to save any related test information before automatic deletion, each of our tools offer an option to download assets. Email Testing Tests created in our Email Testing tool will remain in the account for 90 days … Continue reading “How to Download Test Assets”
How do I Downgrade my Subscription?
If you would like to downgrade your subscription, please have your Corporate Admin or account owner reach out to helpdesk@emailonacid.com
How to use the API Billing Site
For certain API users we have a separate website meant for the viewing of invoices, payment of invoices, updating of payment information and methods, and viewing of monthly API usage. How to Change Login Information 4. This page will allow you to update the Login Email and the Password. How to Update Payment Information How … Continue reading “How to use the API Billing Site”
How to Add User Seats
If you need to purchase additional seats (users) to your account, you can do so if you have a credit card on file. The additional seats will be billed in either monthly/annual terms, depending on how your subscription is set up. For example, if you pay for your subscription once per year, then you will … Continue reading “How to Add User Seats”
How to Send to Email on Acid from an ESP
While Email on Acid does not integrate with any ESP’s, you are able to send your email test from your ESP directly into your EOA account. You can do this with custom email addresses that we provide. You can locate these custom email addresses on your Projects page: 1. Click Projects. 2. At the bottom … Continue reading “How to Send to Email on Acid from an ESP”
How to Reactivate a User-User Already Exists
If you have a user that was previously active, they will need to be reactivated. The Corporate Admin of the account has permission to deactivate and reactivate users on the account. Click on your username in the top right, and click on People. Click the dropdown next to Active Users, and choose Inactive Users. All … Continue reading “How to Reactivate a User-User Already Exists”
How to Shut Off Auto-Renewal
If you shut off the auto-renewal for your account your current subscription will end on the expiration date as opposed to charging your payment source on file and continuing your subscription. If you would like this to be turned off, please send an email to helpdesk@emailonacid.com and our support team will help take care of … Continue reading “How to Shut Off Auto-Renewal”
Why is My Preview Different on a Live Device?
Here’s a question that sometimes arises when previewing an email: Why doesn’t the rendering from Email on Acid match what’s on my live device? This is a great question, and there isn’t always a simple answer. Many variables go into the process of generating the previews. When the renderings don’t match the live device, these … Continue reading “Why is My Preview Different on a Live Device?”
How to Cancel a Subscription or Trial
Steps to Cancel a Paid Subscription: You can cancel your paid subscription at any time: Log in into your account and click your name at the top right. From the dropdown list select Plan & Billing Click Cancel Subscription. You’ll be asked to confirm cancellation, click Cancel my subscription. Choose a cancellation reason, give us … Continue reading “How to Cancel a Subscription or Trial”
Analytics FAQ
How does email analytics actually work? EOA Analytics uses image pixel tracking. This is the same technique that your email service provider uses to report your open rate. When a customer opens your email, the image pixel is loaded. This counts as an open. We’ve taken that idea and developed it to the point where … Continue reading “Analytics FAQ”
How to Run a Spam Test Via Seed List
If you are sending your email through an email service provider (ESP), Seed List Spam Testing is our recommended option. The seed test will give us more insight into spam impact of: Email Server Reputation Sender Email Address Sender IP address Email Server Configuration Email Content and Subject Line IP Blocklisting To run a spam … Continue reading “How to Run a Spam Test Via Seed List”
