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Getting Started: Using Your Email Test Results
Table of content
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01
Accessing Your Email on Acid Test Results -
02
Navigating Through Your Previews -
03
Validating Your Images and Links -
04
Troubleshooting Code Issues - Step 1: Locate and note the email clients that look funky
- Step 2: Identify rendering issues with our Code Analysis
- Step 3: Leverage our Tips and Tricks
- Step 4: Jump on our blog
- Other Tools: Resubmit your screenshot
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05
Test and Test Again -
06
Got questions? We have answers!
Accessing Your Email on Acid Test Results
Once you’ve run your email test, there are two ways to view your test results. You can access the results through the Inbox, which is located at the top of the left navigation bar.

Navigating Through Your Previews
The easiest way to look through each preview is by using your arrow keys. Simply press the left arrow key to go to the previous preview and the right arrow key to jump forward to the next one. If you have a specific client you want to dive into, hover your mouse over the right navigation bar and you’ll see a full list of the clients and devices you tested. From the navigation bar, click on the client you’d like to view. Use the pin icon to make the right navigation bar stay expanded. Not seeing a client you wanted to test? This can happen if the client is not checked in your email client default settings. Click here to get instructions on editing your default clients. Email on Acid also provides vertical AND horizontal mobile views. Drag, slide, and rotate your email just like you would when viewing it in the actual device. That's four screen captures for each rotating device:- Vertical with images enabled (default)
- Vertical with image blocking
- Horizontal with images enabled
- Horizontal with image blocking

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Validating Your Images and Links
While thumbing through your test previews, you may notice that none of your links or images are clickable. This is because we return only a screenshot of exactly what your email looks like within each inbox. Don’t worry – you can still check to make sure those links and images work properly. To check all the links and images within your email, click the "URL Validation" tab.
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Troubleshooting Code Issues
All email clients use different rendering engines to display an email. That’s why your email could look beautiful in one client, but not in another. Or, you could have made a simple coding mistake – it happens to the best of us. Luckily, we’re here to help. When you see problems with your previews, there are a couple steps you can take:Step 1: Locate and note the email clients that look funky
When you are scrolling through your previews, note which clients are having rendering issues. This will help you easily isolate the clients when it is time to troubleshoot.Step 2: Identify rendering issues with our Code Analysis
Our Code Analysis identifies code elements that are not supported in each email client. Warnings are classified as critical, moderate, or minor. Critical warnings might adversely affect your layout, whereas minor warnings might include unsupported fonts, alt tags, or title tags. We offer a code analysis for every client and device. To access this tool, click on your email preview and toggle the “View” drop-down menu above the preview. Select “Code Analysis Summary” and the results will be displayed on the right side of the screen.
Step 3: Leverage our Tips and Tricks
Since 2008, we've documented tons of quirks that pop up when developing HTML email. Details and workarounds are provided for each individual client, all from within your test result window! To access Tips and Tricks for each individual client, make sure you are in the correct preview and click on the "</>" button located to the left of every screenshot. In the example below, we are in AOL Chrome (Mac) so when we click on the Tips and Tricks tab, we see workarounds specifically related to AOL.Step 4: Jump on our blog
Over the years we have built up a killer library of resources on our blog, all thanks to some great email developers, marketers and designers. Blog comments offer an interactive place to go and figuratively stand around the water cooler talking about email code and quirky clients. We also post to our blog weekly with email tips and tricks covering topics like how email file size affects deliverability and why Outlook is adding those extra lines to your email. It’s our job to stay on top of coding issues and the newest client oddities so you don’t have to.Other Tools: Resubmit your screenshot
Every now and then, a “stitching” issue can occur when we are creating your previews. A stitching issue could cut off your email, slice through the middle of your image or have the email be spliced and stitched back together in an unnatural manner. If you see part of an image missing, it’s either because the containing element is too small, or because a stitching issue occurred. Sometimes, you can fix a stitching issue simply by reprocessing your screenshot. Check out an example of an email that fell victim to minor stitching issues below:
